Terms & Conditions

These Terms and Conditions apply to all sales of products via Anna’s Cosmetics online store www.annascosmetics.com (“Anna’s Cosmetics ” or “I, Anna”) conducted by each customer procuring products and/or services from this store (“you (customer)” or “the customer”). By accepting these Terms and Conditions during the purchase, you (customer) agree to a full and unconditional compliance.

It is recommended that you (customer) carefully read through these terms and conditions before completing a purchase via this online store.


You (customer) may place orders 24 hours a day via Anna’s Cosmetics online store. I, Anna, will process the orders as quickly as possible and usually within 24 working hrs from the receipt of the order.

When a purchase order has been placed, you (customer) will receive an order confirmation sent automatically by the store’s admin system. Additionally, I, Anna, will send you (customer) a personal email acknowledging the order.

All orders for products are subject to availability, and I, Anna, reserve the right to cancel any purchase order or agreement if supply is impossible.


It is the customer’s responsibility to ensure that all billing and shipping information that is provided to Anna’s Cosmetics is correct.

In case that the customer makes changes about customer information, Anna’s Cosmetics has the right to verify this new information and will within 24 working hrs re-evaluate the customer’s order details for approval.


Products in stock will be shipped out the same day the customer’s payment is received or latest the following business day.

Products marked as “on backorder” will be ready for shipment normally within 2-6 business days.

Temperature sensitive products are shipped on Mondays, Tuesdays and Wednesdays unless agreed otherwise. Since the use of dry ice on overseas shipments is prohibited by the international freight forwarding regulations, all temperature sensitive products are packed with an ice pack enclosed and wrapped in a few layers of highly reflective aluminium foil which incorporates thermo bubble technology.

If shipping of the order is delayed by more than 6 business days, I, Anna, will notify you (customer) thereof.

Your order will be shipped from Switzerland, Germany and/or Italy. All orders will be shipped using an express courier. Express couriers deliver consignments within 1-3 business days from the day of shipping, but it may vary based on your precise location, carrier routes and weather conditions. Due to COVID-19, transit time can be extended and are not guaranteed by the couriers.

Signature as a proof of the receipt is required.

Please note I do not ship to PO Boxes and to the following countries: Bangladesh, India, Israel, Pakistan, Russia.

You (customer) are fully responsible for making appropriate arrangements to receive your package in case of absence during delivery. This means communicating with the courier and organizing re-delivery.


The rate charged for the shipping is a flat rate of $65.


Orders of all new customers will be shipped by a special service that requires a direct signature.


I, Anna, always update your order with the tracking number that is provided by the shipping carrier.

The same day as your order is shipped, you (customer) will receive an email with a tracking ID and tracking link enabling you to follow your consignment from the moment it was handed to a courier until it arrives to your doorstep. Please note I am a human who runs this shop singlehandedly. I need some rest and sleep, so with all due respect to each of you, I cannot be always available to track your packages and update you with the current package status. By accepting these Terms & Conditions you confirm your ability to follow your package yourself on the basis of provided tracking info without contacting me unnecessarily.


1. If you are importing my products, I will do my best help you in meeting importing laws of your respective country. However, annascosmetics.com is not a legal expert concerning the laws affecting the legal importing, distribution, sale or use of any product offered herein. You (customer) accept full responsibility for compliance with any and all laws rules and regulations which may affect your right of importing, distribution, sale or use of any product purchased from this online store.

2. Furthermore, annascosmetics.com accepts no liability for non-delivery of any product due to government actions once the shipment has left port of exit from the shipper. No refunds are given in case your shipment is seized by the customs or if the shipment is sent back. It will be re-shipped once I receive it.

3. In addition to the purchase price of the products you (customer) accept responsibility for any and all handling charges, shipping cost, import duties, fees, liabilities and tax costs, which may arise or apply to the purchase and transportation of the products to you.

4. All products are shipped at your (customer) full risk. In the event an order is detained and confiscated by foreign customs the loss rests completely with you.

5. I, Anna, am NOT responsible for any delays caused by the customs clearance processes in the destination country.


Due to the fact most of the products sold by www.annascosmetics.com are classified as “regulated”, they are not entitled to “all-risks” enhanced cargo insurance. Therefore, in case of a loss or damage (full or partial) and after completing all legalities concerning filing a claim with a carrier, you can be entitled to a standard insurance payout. However, issuance and submission of the claim does not guarantee approval or payment of a claim.

If a claim is settled by the carrier’s insurance, for packages shipped from Switzerland it constitutes a payout of $100 per package plus $65 shipping fee. For all packages shipped from Italy the payout is $8 per kg plus $65 shipping fee.


I am NOT responsible if the package is not delivered in the guaranteed shipping times and I cannot be held liable for the carrier’s guarantees.

All of my shipments include a Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the carrier in order to investigate this issue.

I will NOT refund shipping charges if the carrier fails to meet the guaranteed shipping times.

I cannot be held accountable for packages where tracking information states the package has been delivered to your order address.


When you (customer) has used a wrong or incomplete shipping address, I, Anna, refuse to be held responsible for a non-delivery.


Anna’s Cosmetics bears responsibility for damage of the products occurred in transit within reasons. All damage claims must be emailed to Anna’s Cosmetics at info@annascosmetics.com within 7 days after the receipt of the products. Claims received after this time are not accepted.

Notification must be accompanied by relevant pictures and the report made by the carrier. Claims submitted by the customer without appropriate documentation will be rejected.

The customer will cooperate fully and loyally with Anna’s Cosmetics in their efforts to establish a claim against the carrier. Once the claim has been settled, no refund will be issued, but the customer will receive a replacement of the same product. In case the product is out of stock, the customer will be offered an alternative.

If products should arrive damaged due to Anna’s improper packaging, the products will be reshipped free of charge, pending administrative review if:

  • A claim is made, presented to annascosmetics.com in writing.
  • Solid photographic proof of improper or faulty packaging is provided.


I, Anna, accept payments by bank wire and money transfer service Wise which can be funded by your credit or debit card. For applicable conditions, please visit the PAYMENTS page.


I, Anna, act as an international seller and do not assume any liability for compliance with legislation of the country in which you (customer) are established or the country into which you (customer) import the products. Hence, it is the customer’s responsibility to ensure that further use or sale of the products meets the requirements of the relevant jurisdiction, e.g. language requirements, product registration, information leaflets, labeling or presentation of the product in general.

Although you (customer), as an importer, are fully responsible for complying with your country’s import regulations, I, Anna will do my best to help you in the process of releasing your goods from the customs. Should you fail to complete the customs procedure, you (customer) agree to revoke your right to a refund or replacement.

The customer is also responsible for obtaining and maintaining any required or relevant marketing permissions or for fulfilling any regulatory registration requirements for the products which are to be imported, marketed or sold by the customer.


I, Anna, aim to have happy and satisfied customers. Complaints of any nature can be sent to the following email address: info@annascosmetics.com


I, Anna, am a seller of cosmetics and medical devices. Results depend on a level of expertise of the user, correct application of a protocol and are individual and cumulative.

All medical devices must be administered by health professionals. They are not intended for self-administration. It’s up to you (customer) to make sure all above guidelines are followed. By breaching this rule and taking a self-administration route, you become fully responsible for the outcome. So, accepting these Terms and Conditions, you agree to revoke your right to file any complains about the outcome of a treatment.

I, Anna, cannot promise that the content of this online store is free of inaccuracies or typographical errors always. Neither can it be guaranteed that all information is up-to-date. The content of this online store may be amended at any time.

Although I, Anna, strive to display the correct texts, images and pricing on the pages of this online store, errors may occur. If you (customer) have been charged the wrong amount, a refund/credit note for the extra amount will be issued.

I, Anna, however, reserve the right to cancel any order prior to dispatch should it be clear that the purchase is based on erroneous information, including incorrect pricing. In such case you (customer) will be notified by email. If it proves impossible to contact you (customer), the order will be cancelled automatically. 

By placing an order, you (customers) signify acceptance of these Terms & Conditions.