These Terms and Conditions apply to all sales of products via Anna’s Cosmetics online store (“Anna’s Cosmetics ” or “Anna”) conducted by each customer procuring products and/ or services from webpage (the “customer”).

It is recommended that customers carefully read through these terms and conditions before completing a purchase via this webshop.


Customers may place orders 24 hours a day via Anna’s Cosmetics online store. Anna will process the orders as quickly as possible and usually within 24 working hrs from the receipt of the order.

When a purchase order has been placed and paid for, the customer will receive an order confirmation.

All orders for products are subject to availability, and Anna’s Cosmetics reserves the right to cancel any purchase order or agreement if supply is impossible.


It is a customer’s responsibility to ensure that all customer and delivery information that is provided to Anna’s Cosmetics is correct.

In case that the customer makes changes about customer information, Anna’s Cosmetics has the right to verify this new information and will within 24 working hrs, re-evaluate the customer’s order details for approval.


Products in stock will be shipped out same day as the order has been placed or latest the following business day.

Products not in stock will be ready for shipment normally within 3-6 business days.

If the order is delayed more than 6 business days, Anna’s Cosmetics must notify the customer thereof.

All orders will be shipped with via an express courier. 


Anna’s Cosmetics bears the risk of freight of the products to the customer, any claims for loss, shortage, breakage, leakage or other damage occurring in transit must be notified to Anna’s Cosmetics at no later than 7 days after the customer has obtained or should have obtained knowledge thereof. Claims received after this time are not accepted. Notification must be accompanied by relevant pictures and the report made by the carrier of the loss, shortage, breakage or damage. Claims submitted by the customer without appropriate documentation will be rejected.

The customer will cooperate fully and loyally with Anna’s Cosmetics in its efforts to establish a claim against the carrier. Once the claim has been settled, no refund will be issued, but the customer will receive a replacement of the same product. In case the product is out of stock, the customer will be offered an alternative.


We accept payments via credit cards, Bitcoin and Western Union. 

All customers paying by card are subject to validation checks. Anna’s Cosmetics reserves the right to delay any order if fraud is suspected.


Anna’s Cosmetics act as an international seller and do not assume any liability for compliance with legislation in the country in which the customer is established or the country into which the customer imports the products. Hence, the customer is responsible for specifying the order sufficiently for ensuring that further use or sale of the products meets the requirements of the relevant jurisdiction, e.g. language requirements, product registration, information leaflets, labelling or presentation of the product in general.

The customer is responsible for obtaining and maintaining any required or relevant marketing permissions or for fulfilling any regulatory registration requirements for the products which are to be imported, marketed or sold by the customer.


Anna’s Cosmetics aim to have happy and satisfied customers. Complaints of any nature can be sent to the following email address:


Anna’s Cosmetics cannot promise that the content of this online store is free of inaccuracies or typographical errors always. Neither can Anna’s Cosmetics guarantee that all information is up-to-date. Anna’s Cosmetics may, at any time, amend the content of the online store.

Although Anna’s Cosmetics strives to display the correct texts, images and pricing on the webshop, errors may occur. If the customer has been charged the wrong amount, Anna’s Cosmetics will either issue a credit note or send a refund for the extra amount.

Anna’s Cosmetics, however, reserve the right to cancel any order prior to dispatch should it be clear that the purchase is based on erroneous information, including incorrect pricing. In such case the customer will be notified by email. If Anna’s Cosmetics are unable to contact the customer, the order will be cancelled automatically.