These Terms and Conditions apply to all sales of products via Anna’s Cosmetics online store (“Anna’s Cosmetics ” or “Anna”) conducted by each customer procuring products and/ or services from webpage (the “customer”).

It is recommended that customers carefully read through these terms and conditions before completing a purchase via this webshop.


Customers may place orders 24 hours a day via Anna’s Cosmetics online store. Anna will process the orders as quickly as possible and usually within 24 working hrs from the receipt of the order.

When a purchase order has been placed and paid for, the customer will receive an order confirmation.

All orders for products are subject to availability, and Anna’s Cosmetics reserves the right to cancel any purchase order or agreement if supply is impossible.


It is a customer’s responsibility to ensure that all customer and delivery information that is provided to Anna’s Cosmetics is correct.

In case that the customer makes changes about customer information, Anna’s Cosmetics has the right to verify this new information and will within 24 working hrs, re-evaluate the customer’s order details for approval.


Products in stock will be shipped out same day as the order has been placed or latest the following business day.

Products not in stock will be ready for shipment normally within 3-6 business days.

If the order is delayed more than 6 business days, Anna’s Cosmetics must notify the customer thereof.

All orders will be shipped with couriers TNT Express or FedEx.


Anna’s Cosmetics bears the risk of freight of the products to the customer, any claims for loss, shortage, breakage, leakage or other damage occurring in transit must be notified to Anna’s Cosmetics at no later than 7 days after the customer has obtained or should have obtained knowledge thereof. Claims received after this time are not accepted. Notification must be accompanied by relevant pictures and the report made by the carrier of the loss, shortage, breakage or damage. Claims submitted by the customer without appropriate documentation will be rejected.

The customer will cooperate fully and loyally with Anna’s Cosmetics in its efforts to establish a claim against the carrier.


We accept payments via credit card and from all major card schemes. This service is provided by G2A Pay.

In case you as a customer have a wish for payment via bank transfer, it is possible as well. Please email Anna for bank details at

Important: Anna’s Cosmetics handle credit card information with confidentiality, and never store credit card information. The payment provider G2A Pay host the form where the credit card details are entered and therefore Anna’s Cosmetics never see the credit card information.

All customers paying by card are subject to validation checks. Anna’s Cosmetics reserves the right to delay any order if fraud is suspected.


Anna’s Cosmetics act as an international seller and do not assume any liability for compliance with legislation in the country in which the customer is established or the country into which the customer imports the products. Hence, the customer is responsible for specifying the order sufficiently for ensuring that further use or sale of the products meets the requirements of the relevant jurisdiction, e.g. language requirements, product registration, information leaflets, labelling or presentation of the product in general.

The customer is responsible for obtaining and maintaining any required or relevant marketing permissions or for fulfilling any regulatory registration requirements for the products which are to be imported, marketed or sold by the customer.


Anna’s Cosmetics aim to have happy and satisfied customers. Complaints of any nature can be sent to the following email address:


Anna’s Cosmetics cannot promise that the content of this online store is free of inaccuracies or typographical errors always. Neither can Anna’s Cosmetics guarantee that all information is up-to-date. Anna’s Cosmetics may, at any time, amend the content of the online store.

Although Anna’s Cosmetics strives to display the correct texts, images and pricing on the webshop, errors may occur. If the customer has been charged the wrong amount, Anna’s Cosmetics will either issue a credit note or send a refund for the extra amount.

Anna’s Cosmetics, however, reserve the right to cancel any order prior to dispatch should it be clear that the purchase is based on erroneous information, including incorrect pricing. In such case the customer will be notified by email. If Anna’s Cosmetics are unable to contact the customer, the order will be cancelled automatically. 


When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the “G2A Pay services provider”) to make a purchase on Anna’s Cosmetics website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with Anna’s Cosmetics assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.

With respect to customers making purchases through G2A Pay services provider checkout,

(i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase and

(ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance.

In addition, the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or “EULAs”) that may include additional terms set by the product supplier rather than by us or G2A Pay services provider. You will be bound by any EULA that you agree to.

Anna’s Cosmetics and/or entities that sell products on this website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. Anna’s Cosmetics and/or entities that sell products on this website are primarily responsible to users for any liabilities related to fulfilment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, you may contact Anna by email at

Questions related to payments made through G2A Pay services provider payment should be addressed to

Where possible, Anna’s Cosmetics  will work with you and/or any user on this website, to resolve any disputes arising from your purchase.