ANNA'S COSMETICS T&C

These Terms and Conditions apply to all sales of products via Anna’s Cosmetics online store www.annascosmetics.com (“Anna’s Cosmetics ” or “I, Anna”) conducted by each customer procuring products and/or services from this store (“you (customer)” or “the customer”).

It is recommended that you (customer) carefully read through these terms and conditions before completing a purchase via this online store.

PURCHASE ORDERS FROM ANNA’S COSMETICS

You (customer) may place orders 24 hours a day via Anna’s Cosmetics online store. I, Anna, will process the orders as quickly as possible and usually within 24 working hrs from the receipt of the order.

When a purchase order has been placed, you (customer) will receive an order confirmation sent automatically by the store’s admin system. Additionally, I, Anna, will send you (customer) a personal email acknowledging the order.

All orders for products are subject to availability, and I, Anna, reserve the right to cancel any purchase order or agreement if supply is impossible.

CUSTOMER INFORMATION

It is the customer’s responsibility to ensure that all billing and shipping information that is provided to Anna’s Cosmetics is correct.

In case that the customer makes changes about customer information, Anna’s Cosmetics has the right to verify this new information and will within 24 working hrs re-evaluate the customer’s order details for approval.

DISPATCH & DELAY

Products in stock will be shipped out the same day the customer’s payment is received or latest the following business day.

Products not in stock will be ready for shipment normally within 3-6 business days.

If shipping of the order is delayed by more than 6 business days, I, Anna, will notify you (customer) thereof.

All orders will be shipped using an express courier, therefore delivery to PO Boxes is not available. Signature as a proof of the receipt is required.

DAMAGED PRODUCTS 

Anna’s Cosmetics within reasons bears the risk of freight of the products to the customer. Any claims for loss, shortage, breakage, leakage or other damage occurring in transit must be emailed to Anna’s Cosmetics at info@annascosmetics.com within 7 days after the receipt of the products. Claims received after this time are not accepted. Notification must be accompanied by relevant pictures and the report made by the carrier of the loss, shortage, breakage or damage. Claims submitted by the customer without appropriate documentation will be rejected.

The customer will cooperate fully and loyally with Anna’s Cosmetics in their efforts to establish a claim against the carrier. Once the claim has been settled, no refund will be issued, but the customer will receive a replacement of the same product. In case the product is out of stock, the customer will be offered an alternative.

PAYMENTS

I, Anna, accept payments by debit and credit cards and bank transfer. For applicable conditions, please visit the PAYMENTS page.

All customers paying by card are subject to validation checks. I, Anna, reserve the right to delay any order if fraud is suspected.

COMPLIANCE

I, Anna, act as an international seller and do not assume any liability for compliance with legislation in the country in which you (customer) are established or the country into which you (customer) import the products. Hence, it is the customer’s responsibility to ensure that further use or sale of the products meets the requirements of the relevant jurisdiction, e.g. language requirements, product registration, information leaflets, labeling or presentation of the product in general.

Although you (customer), as an importer, are fully responsible for complying with your country’s import regulations, I, Anna will do my best to help you in the process of releasing your goods from the customs. Should you fail to complete the customs procedure, you (customer) agree to revoke your right to a refund.

The customer is also responsible for obtaining and maintaining any required or relevant marketing permissions or for fulfilling any regulatory registration requirements for the products which are to be imported, marketed or sold by the customer.

COMPLAINTS

I, Anna, aim to have happy and satisfied customers. Complaints of any nature can be sent to the following email address: info@annascosmetics.com

DISCLAIMER

I, Anna, cannot promise that the content of this online store is free of inaccuracies or typographical errors always. Neither can it be guaranteed that all information is up-to-date. The content of this online store may be amended at any time.

Although I, Anna, strive to display the correct texts, images and pricing on the pages of this online store, errors may occur. If you (customer) have been charged the wrong amount, a refund/credit note for the extra amount will be issued.

I, Anna, however, reserve the right to cancel any order prior to dispatch should it be clear that the purchase is based on erroneous information, including incorrect pricing. In such case you (customer) will be notified by email. If it proves impossible to contact you (customer), the order will be cancelled automatically.