SHIPPING AT ANNA'S COSMETICS
ANNA’S COSMETICS DELIVER GOODS WORLDWIDE
All orders for goods that are in stock are dispatched within 2 working days. All orders for items that are not currently held in stock are dispatched within approximately 3-5 days. Temperature sensitive products are shipped on Mondays, Tuesdays and Wednesdays unless agreed otherwise.
If an item goes on back order, I, Anna, will ship the part of your order that is in stock. When the item becomes available, it will be shipped immediately. You (customer) will not be charged any additional shipping and handling for the second shipment.
Your order will be shipped from Switzerland, Germany and/or Italy.
SHIPPING RATES AT ANNA’S COSMETICS
The rate charged for the shipping is a flat rate of $55.
Orders of all new customers will be shipped by a special service that requires a direct signature.
TRACKING OF YOUR ORDER FROM ANNA’S COSMETICS
I, Anna, always update your order with the tracking number that is provided by the shipping carrier.
The same day as your order is shipped, you (customer) will receive an email with a tracking ID enabling you to follow your consignment from the moment it was handed to a courier until it arrives to your doorstep.
All orders are shipped using express couriers. Express couriers deliver consignments within 1-3 business days from the day of shipping, but it may vary based on your precise location, carrier routes and weather conditions.
INCOMPLETE OR WRONG ADDRESS
When the customer has used a wrong or incomplete shipping address, I, Anna, refuse to be held responsible for a non-delivery.